How to Make a Complaint

We aim to make our service as hassle-free as possible for you, so you can focus on your business. So if we’ve let you down, we’re sorry.

Here is how to make a complaint and what happens next:

Contact us to make your complaint

Making a complaint won’t impact getting credit from us now or in the future. If you have a complaint, contact us using the methods listed by phone, email, or post.

We’ll acknowledge your feedback

You’ll receive a reply acknowledging your complaint on the same day or on the next business day, depending on when and how you contact us. We’ll let you know who will be dealing with your complaint, so you can contact them directly.

If the issue is something we can fix, we’ll let you know how long we expect this to take, what the next steps are, and if there is any additional information we need from you.

 

Ways to contact us to make your complaint

Please have your account details ready as well as your contact details so that we can reply.

By Phone: 01432 278 179

By Email: info@kidwellsloans.co.uk

By Post:
Complaints
Kidwells Legal Loans Ltd
4 Coldnose Road
Hereford
HR2 6JL

If you’ve contacted us about a complaint and you’re still not happy, you may still have the option to refer your complaint to the Financial Ombudsman Service. They won’t be able to help in certain situations.